Refund policy
Last updated: July 1, 2026
At WebuTech FZE, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.
1. Return Window
We accept returns within 3 days of the date you receive your order. Requests made after this period will not be eligible for return or refund.
2. Eligibility for Return
To be eligible for a return, your item must meet all of the following conditions:
- In the same condition as received — unused and undamaged
- In its original packaging with all accessories, manuals, and cables included
- Accompanied by the original receipt or proof of purchase
- Not classified as a non-returnable item (see Section 4 below)
3. How to Request a Return
To start a return, contact us within 3 days of receiving your order:
📧 sales@webutech.com 📞 +971 55 365 0965
Please include your order number and a description of the issue. Do not send items back without first contacting us — items returned without prior authorisation will not be accepted.
Once your return is approved, we will arrange collection from the same delivery address on your order.
4. Non-Returnable Items
The following items cannot be returned:
- Software (once opened or activated)
- Items that have been used, installed, or damaged after delivery
- Products with broken seals or missing serial numbers
- Sale or clearance items
- Gift cards
5. Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 24 hours of delivery at sales@webutech.com with photos of the issue. We will resolve the matter promptly at no cost to you.
6. Shipping Charges for Returns
- If the return is due to a defect or our error — we cover the return shipping cost
- If the return is due to a change of mind — the customer covers the return shipping cost
7. Exchanges
If you need a different product, the fastest way is to return the original item (once approved) and place a new order separately. Contact us and we'll guide you through the process.
8. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome within 2 business days.
If approved:
- Cash on Delivery orders — refunds will be processed via bank transfer or store credit within 5–7 business days
- If more than 10 business days have passed since your refund was approved and you haven't received it, please contact us at sales@webutech.com
9. Contact Us
For any return or refund queries:
WebuTech FZE SPC Freezone Building, Business Centre, Al Zahia, E311 Road SH, United Arab Emirates 📧 sales@webutech.com 📞 +971 55 365 0965